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Frequently Asked Questions

HRS – Hand Railings & Spindles

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1. What is HRS?

HRS (Hand Railings & Spindles) is a specialty supplier of high-quality railing systems, spindles, and related components. We provide access to multiple trusted manufacturer catalogs so you can select the exact products you need for your project.

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2. How does ordering work?

Our ordering process is simple:

  1. Browse our available catalogs.

  2. Submit a quote request listing the items you’d like to purchase.

  3. We review your request and contact you to confirm details.

  4. We take payment securely over the phone.

  5. We place your order and coordinate shipping, delivery, or pickup.

Because many of our products are special order, a submitted quote is required before purchasing.

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3. Why do I need to submit a quote before purchasing?

Most of our products are ordered directly from manufacturers based on your specific selections. Submitting a quote ensures:

  • Accurate pricing

  • Availability confirmation

  • Correct specifications

  • Smooth order processing

This helps prevent errors and delays.

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4. Where do the products come from?

We source our products from trusted manufacturers and partner catalogs. Once you select your items, we order them into our store before they are shipped, delivered, or picked up.

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5. What delivery options do you offer?

We offer the following fulfillment options:

  • Free delivery within 35 miles

  • Delivery between 35–50 miles (delivery fee may apply)

  • Shipping directly to the customer

  • In-store pickup

Delivery options may vary depending on product size and order details.

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6. How long does it take to receive my order?

Lead times vary depending on manufacturer availability and product type. When we confirm your order, we will provide an estimated delivery timeline.

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7. How do I make payment?

Once your quote is approved and details are confirmed, we have a few options for securing your payment. You can pay over the phone or at the office. We will accept cash, checks, or credit card. 

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8. Can I track my order?

We are currently developing a Customer Portal that will allow you to:

  • View order status

  • Track progress

  • Access invoices and receipts

  • Review past purchases

  • Receive email confirmations and updates

This feature is coming soon.

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9. Can I modify or cancel my order?

Because most items are special order, changes or cancellations may not be possible once the order has been placed with the manufacturer. Please carefully review all details before final payment.

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10. What is your return policy?

Returns are subject to manufacturer approval.

  • A 20% restocking fee applies to all approved returns.

  • Custom or special-order items may not be eligible for return.

  • Items must be in original condition and packaging.

Please contact us before returning any product.

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11. How do I request a quote?

You can submit a quote request by:

  • Filling out our online quote form

  • Calling us directly

  • Visiting us in-store

Please include product names, quantities, finishes, and any relevant specifications to ensure accurate pricing.

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12. How can I contact HRS?

📞 Phone: (504) 905-0617 , (337) 693-9287
📧 Email: leehrs25@gmail.com, colinhrs25@gmail.com
📍 Location: 2 W 24th St Kenner, LA 70065

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